Terms & Conditions


1.1- In compliance with the duty of information contained in Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, this website and domain www.ticketsarenaverona.com (the “Platform”) is owned by Mister Bowfy SL, hereinafter THE COMPANY, with tax identification number B-88212477 and registered office at calle de Bravo Murillo 48, 8º, 28003, Madrid, registered in the Mercantile Registry of Madrid, page M-682068, folio 72, volume 38334 of the file.

1.2.- The use of this web page attributes the condition of the user to whoever does it and implies the acceptance of all the conditions included in this Legal Notice and in the General Conditions, assuming the User the responsibility of the use of the web. The User must read these conditions each time he or she accesses this website, as they may be modified in the future. Some aspects of this website, due to their speciality, may be subject to particular conditions or rules that may replace, complete or modify this Legal Notice, and therefore must also be accepted by the User who uses or accesses them.

1.3.- All the contents of this Website (text, photographs, graphics, images, technology, software, links, audiovisual or sound content, graphic design, source code, etc.), as well as trademarks and other distinctive signs are the property of THE COMPANY or third parties, and the User does not acquire any rights over them by the mere use of this Website. The User must refrain from: a) reproducing, copying, distributing, making available to third parties, publicly communicating, transforming or modifying the contents of this Website, except in the cases contemplated by law or expressly authorized by THE COMPANY or by the owner of such rights; b) reproducing or copying for private use the software, images, videos or databases existing on this Website, as well as publicly communicating them or making them available to third parties when this entails their reproduction; c) extracting or reusing the contents of this Website.

1.4.- THE COMPANY is not responsible for controlling that this website does not contain malicious software or any other harmful computer element. It is the responsibility of the User, in any case, to have adequate tools for the detection and disinfection of these elements. Accordingly, THE COMPANY is not responsible for any damage to computer equipment during access to this website. Likewise, THE COMPANY shall not be responsible for damages caused to Users when such damages are due to failures or disconnections in telecommunications networks that interrupt the service of this Website.

1.5.- The User agrees to make proper use of this Website in accordance with the Law, this Legal Notice and other conditions, regulations, rules and instructions that may be applicable. The User will be liable to THE COMPANY and to third parties for any damages or losses that may be caused by non-compliance with these obligations.

1.6.- This Legal Notice is governed in its entirety by Spanish legislation. For the resolution of any conflict regarding the interpretation or application of this Legal Notice, the User expressly submits to the jurisdiction of the courts of Madrid (Spain).

1.7.- Being a User of the Platform implies that you acknowledge having read and accepted the Legal Notice, the General Conditions of Purchase and all the legal regulations applicable to this matter. If for any reason you do not agree with these conditions do not continue to use this website.



2.1.- Previous information

THE COMPANY, registered in Madrid, Spain, offers a service on its Internet site at the address the Platform for the booking of tickets for the events listed in this website, which brings together Users who make reservations (hereinafter the “Users”) for tickets and Ticket Suppliers (hereinafter the “Suppliers”).

The Platform allows the booking of tickets for events by the User, with the Suppliers providing the tickets for the booking. The User contracts our intermediary services and customer service.

Both the Users and the Suppliers are solely responsible for the decision making in the finalisation of the booking of the Tickets. Acceptance by Users and Suppliers of these General Terms and Conditions of Use of the Platform allows the User to access the Platform to book Tickets under the terms defined below. Bookings are managed by THE COMPANY, which does not hold ticket stocks and is not the owner of the tickets. The Platform is not the official website of the venue.

The Platform will only act as an intermediary between Users and Suppliers, facilitating the delivery of tickets from one party to the other, providing information on published events and a premium customer service.

2.2.- Nature of our Service

Welcome to the online ticket booking site. These Terms and Conditions (“Agreement”) set out the terms of the agreement between you and THE COMPANY for the booking of tickets and all other services provided by Us (the “Service”). By using our Site, you agree to this Agreement.

Through the Platform, an online platform is provided through which Suppliers can advertise their products for booking by Users. By using the Platform Service (e.g. making a reservation for two tickets for the event), the User enters into a direct (legally binding) contractual relationship with the Platform where the ticket has been booked.

From the moment the User makes a Reservation, the Platform acts solely as an intermediary between the User and the Supplier of the ticket. We transmit the relevant Booking data to the Supplier and send you a confirmation email on behalf of the Supplier.

The COMPANY does not (re)sell or offer any products on the Platform. It is also not the official website of the venues or organizers. THE COMPANY also has no stock of tickets.

2.3.- Free Service: Our Providers

The Service offered on our platform is free of charge to the User because we do not charge for our Booking Service and do not add (booking) supplements to the price. The User pays the Supplier the amount indicated in the Booking (plus any charges not included in the price, such as relevant applicable taxes, tax levies and surcharges, if applicable).

Suppliers pay a commission (a small percentage of the booking price) to the Platform after the User has attended the event. Suppliers can improve their position in the Supplier Ranking by increasing their commission (Extra Visibility). The use of extra Visibility (increasing the amount of commission for a better ranking position) is at the discretion of each Supplier and can be used from time to time and according to the reliability and track record of the Supplier. Special entries pay a higher commission in exchange for a better ranking position.

Only Suppliers that have a business relationship with the COMPANY will be available on the Platform for the publication of their entries. The Platform is not an open platform (like Amazon or eBay) on which Suppliers can advertise their products (it is not a C2C platform). The COMPANY does not allow non-professional parties to offer their tickets through the Platform.

2.4 Ticket Exchange

The Platform provides a Service that enables users who wish to book Tickets (“Users”) to find Suppliers who wish to sell Tickets (“Suppliers”). The COMPANY has no ownership rights over the Tickets and the actual transactions involving the Tickets are between Users and Suppliers. Once the User and the Supplier have agreed on a transaction, all transactions are covered by the COMPANY’s Warranty.

2.5 Warranty

When you purchase tickets on the Platform, it is guaranteed that you will receive the tickets you have booked in time for the event. In the unlikely event that a problem arises and the original Ticket Supplier is unable to deliver the Tickets offered for sale, the COMPANY will, in its sole and absolute discretion, seek alternative tickets and offer you a replacement at no additional cost, or a refund for the full amount of the booking will be made. New Tickets are chosen by the COMPANY in its sole and absolute discretion. Ticket Suppliers on the Platform, provided that they submit the exact number of tickets provided and the User is able to successfully access the event, the COMPANY guarantees that the User will be paid for their booking.

2.6 No Warranty

Except for the express warranties set forth in this Agreement, we provide the software, Site and services on an “as is” and “as available” basis, without warranties of any kind. We make no warranties with respect to the software, entries, events, and services provided on the Site, or what sellers or buyers may perform as promised, and expressly disclaim any such warranties whether express, statutory or implied, including, without limitation warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Some countries do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above exclusions may not apply to you.

2.7 Modification of the Terms and Conditions

If the COMPANY changes these Terms, we will post a revised version of this Agreement, which will automatically supersede the terms hereof. The revised version of this Agreement will automatically become effective seven (7) days after it is first posted on the Site. Your continued use of the Platform and the Service following COMPANY’s posting of a revised Agreement will constitute your acceptance of the revised Agreement. If you disagree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Service or the Platform.


2.8 Registration

These conditions must be read and approved in all their parts before the registration is completed. Registration is a condition for the purchase of tickets via the Platform or via a form. To register you must provide the necessary personal data through a form, which must be completed in all its parts. After registration, the system sends an e-mail to the customer with information related to the username and password. Once registered, you have access to the following functions:

  • Modification of personal data;

  • Booking of tickets;

  • Control and verification of bookings made;

  • Downloading of tickets already purchased.

The data provided will be treated in accordance with the privacy policy as set out in the Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights, Law 34/2002 of 11 July on information society services and electronic commerce and Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data.

2.9.- Offer

In compliance with current regulations and, in particular, Law 34/2002 on information society services and electronic commerce, the Platform offers information on all available tickets, their characteristics and prices. However, the Platform reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing the content of the same. In this way, the products offered at any time by the Platform will be governed by the General Conditions in force in each case. Likewise, THE COMPANY will have the power to stop offering the sales services, without prior notice and at any time.

2.10.- Assignment of seats

The tickets are assigned contiguously. That is, if the user books two tickets, they will be next to each other. If the user books three or four tickets, they will also be next to each other. If the booking is for more than four tickets (five tickets or more), they can be assigned in pairs within the same sector, without leaving any user of the booking alone.

2.5.- Availability

In very rare cases, THE COMPANY cannot guarantee the availability of tickets. In this case, the Platform reserves the right to search for tickets through all sales channels up to 24 hours before the event. If the day before the event arrives and tickets cannot be provided, a full refund will be made to the User.

If it is not possible to obtain the seats for organizational or technical reasons, the Platform will refund the full amount of the booking.

In case of availability in a higher category (upgrade), the User will be assigned to that category without previous notice. A higher category is understood to mean:

  • If the User has reserved Gradinata Non Numerata, tickets will be assigned in Gradinata Numerata, Poltroncina or Platea.

  • If the User has reserved Gradinata Numerata, tickets will be assigned in Poltroncina or Platea Numerata.

  • If the User has reserved Poltroncina, tickets will be assigned in Platea.

2.11.- Prices

Transparency and security are the maxims of THE COMPANY. Each ticket booking will have its final price indicated, including tax, booking fees, service and management fees or any other applicable expense. The prices indicated on the screen will be those in force at any given time, except in the case of a typographical error. Tickets are distributed in the following categories:

  • Platea: numbered seats located in the “parterre” of the theater. These are the seats closest to the stage. Official categories included: “Poltrona”, “Poltronissima”, “Poltronissima Gold”, “Poltronissima Platinum”, “Platea Numerata Cat 1” & “Platea Numerata Cat 2”.

  • Poltroncina Numerata: numbered seats located in the first ring of the theatre. Official categories include: “1 Settore Verdi”, “2 Settore Puccini”, “3 Settore Rossini”, “Poltroncina Numerata Cat 1” & “Poltroncina Numerata Cat 2”.

  • Gradinata Numerata: numbered seats located in the second ring of the theatre. Official categories included: “4 Settore Gradinata Numerata”, “5 Settore Gradinata Numerata”, “6 Settore Gradinata Numerata Dx”, “6 Settore Gradinata Numerata Sx” “Gradinata Numerata Cat 1”, “Gradinata Numerata Cat 2” & “Gradinata Numerata Cat 3”.

  • Gradinata Non Numerata: unnumbered seats located in the second ring of the theater, no reserved seating. It is recommended to arrive well in advance of the event if booking this category.

Final prices vary according to the show and are updated according to supply and demand, therefore prices may be lower or higher than the face value of the tickets.

2.12.- Method of payment

Once you have selected the tickets for the event and the sector, you can proceed with the payment transaction. The purchase can be made by credit or debit card or Paypal. At the end of the payment transaction, an e-mail is sent with the relative receipt containing the purchase number and the booking confirmation.

2.13.- Shipping and refund policies

2.13.1- Shipping and refund policies

For organizational and security reasons, the tickets will be guarded by the Platform and will be sent the week of the event, that is, the User will receive the tickets 5 days to 24 hours prior to the date of the event. Exceptionally, tickets may be sent in advance at THE COMPANY’s discretion.

Tickets will be sent in PDF format (eTicket – print@home) to the email of the User with whom the booking was made. The User can also download the tickets from his personal area if he registered at the time of booking with his email and password.

Every purchase has an identification number, which will be the purchase number. The user will have to print their tickets, take them to the event… enjoy the show!

2.13.2.- Return, refund, cancellation of the reservation and the right of withdrawal

In accordance to the laws on electronic commerce and distance selling (Legislative Decree n 185, dated May 22, 1999) it is NOT possible to cancel the purchase of tickets, neither to obtain reimbursement of nominal value, nor to change the date, or to modify the order.

Once the tickets have been booked, they will not be exchanged or refunded. The impossibility of the User to attend an event or show is not a reason for a refund. The commission of an error by the User when booking the tickets, such as an error in selecting the day of the event or the category of the ticket, is not a reason for a refund or reimbursement.

The purchase of tickets for shows is excluded from the right of withdrawal. The User may not exercise the right of withdrawal or termination, in accordance with current consumer legislation. This is an exception contained in art. 103 of the General Law for the Defense of Consumers and Users, transposed from European Union regulations). 

Therefore, the return and refund of event tickets are substantially excluded from the right of withdrawal.

In general, tickets allow the bearer access to the venue without the name of the person attending the event appearing on the ticket. However, there may be nominative tickets. Here, the User must identify each “event attendee” by name and surname. If someone is unable to attend, the User will not be able to pass them on to anyone else. This is another reason why it is not possible to return or refund the ticket, once it has been issued and nominated in the name of the User, it is exclusively theirs and cannot be transferred to another User.

Occasionally, shows are subject to cancellation, change of date or substantial alteration by the organizer, the artist or the promoter for a variety of reasons (e.g. artists’ strike). If a show is completely canceled and is not postponed to a new date, the User may request a refund of the ticket(s) (face value) received within 10 calendar days of the cancellation by contacting info@ticketsarenaverona.com. After this period, it will be understood that the User does not request a refund.

The “face value” of a ticket is the price that appears on each ticket sent to the User and does not include the costs of the organizer, ticket issuance, booking management or other platform costs.

The Platform does not assume responsibility for costs and damages derived directly or indirectly or related to the order that cannot be attended or completed, such as cancellation costs of hotels, flights or other reservations.

2.14.- Venue changes, date changes and program changes, cancellation or postponement event.

2.14.0- For security and organizational reasons, the Platform will send the tickets by email to the user from 5 days to 24 hours prior to the date of the event. For organisational reasons tickets may be sent out in advance.

2.14.1.- If the start or end time of an event is changed and yet the event takes place on the same day, the User is not entitled to obtain a replacement ticket or receive a refund.

2.14.2.- In case of changes in the schedule of an event, the User is not entitled to change his ticket or be refunded.

2.14.3.- In case of a change of venue, this is in no case a reason for the return or exchange of the tickets and is the sole responsibility of the organizer.

2.14.4.- If the organizer cancels an event, the User may request a refund by sending an email to info@ticketsarenaverona.com within 10 calendar days from the day after the event was canceled. Once this period has expired, it is understood that the User does not request a refund.

The Platform acts as an intermediary, so it is not responsible for any changes and / or cancellation of the shows by the organizer. Administrative costs, management fees, agency fees and additional costs or commissions of our website and service are excluded from the refund. The refund will be made at the times and in the manner decided by the organizer and as quickly as possible, which in any case will not exceed one month. The right to reimbursement refers only to the nominal price (face value); it is not possible to obtain a reimbursement for any ancillary services (shipping, agency fees, platform fees, issuing costs and management or administration fees).

2.14.5.- In case the organizer postpones an event, the tickets will remain valid for the new date, not being able to request the Platform to refund the tickets. If it is necessary to issue new tickets for the new date, this management will be done by our website so the User will not have to carry out any management.

2.14.6.- If a user cannot attend the event for testing positive for Covid-19, have another illness or death, you cannot request a refund for tickets from our website or company.

2.14.7.- At times, for organizational or unforeseen reasons, the programs or artists advertised for an event (concert, opera, ballet, or any other type of performance) may be subject to changes. In the case of events featuring multiple artists, it is advised to the consumer that the absence of one of the advertised artists does not grant the consumer the right to request a refund, as long as the event has taken place substantially and in accordance with the general nature of the show.

2.14.8.- In the above cases, the Platform could study the possibility of changing the tickets for other dates, always at the discretion of our company.

The Platform is not responsible for informing about the eventual cancellation, postponement or relocation of the events, however it will inform as much as possible about these eventualities. In any case, the Platform does not assume any responsibility for costs of transport, lodging and similar derived or caused directly or indirectly by the cancellation, postponement or relocation of events, nor of any claim, damage, indemnification, loss or expense derived from the cancellation, postponement or change of the event.

2.14.9.- Covid 19: “Green Pass”

For more information, please consult governmental regulations on Covid-19.

2.14.10.- Impossibility of attendance of the User for any reason related to the Covid-19.

Our website acts as an intermediary, so it will not be responsible for any decision about the rules established by the organizer of the event or ticket office. Any rules not regulated in these terms and conditions will be regulated by the rules of the event organizer. 

In the event that the User is unable to attend for any health reason, he/she will not be entitled to a refund or cancellation of his/her ticket reservation. In this sense, the User will be provided, if required, the way to transfer his tickets to another person. It will be understood as a sanitary reason: being positive in any test the day before or the same day of the show, not being able to attend the show for personal reasons related to Covid, not being able to take a flight to the show, any type of confinement in the country of origin or destination, sanitary restrictions regarding the country of origin, among others.

In the event that the organizer provides for reimbursement for any of the above reasons or others, the User will only be reimbursed the face value of each ticket, understood face value as the cost of the ticket without additional management and other fees. In these cases, the User will have to prove the justification on which it is based.

2.15.- Cancellation or suspension in the event of bad weather

The Platform is not the Organizer of the event and it is not responsible for any changes that the Organizer may make to the date or time due to bad weather at the Venue. It is the Organizer who makes the decisions as to whether or not to cancel an event due to bad weather.

Since the shows are staged outdoors, the risk of bad weather cannot be excluded. The case of bad weather (rain, wind, snow, intense cold and similar atmospheric events that make it impossible to stage a show), shows are never canceled before the time at which they are scheduled to begin.

Should weather conditions prevent the show being staged as scheduled, the organizer may postpone the start of the performance up to 150 minutes before announcing the eventual cancellation of the show.

In the event of the show being stopped after it has begun, spectators have no right to a refund of the ticket price.

Should the show be definitively stopped before the end of Act 1, spectators will have the right to purchase a ticket of the same category as the original ticket, with a discount of 50% on the full price, for another performance at the current Festival or the following year’s Festival. Shows in one act are excluded from this possibility.

In the event of bad weather before the opening of the venue gates and in the event of weather forecasts not foreseeing any improvement in the conditions in the course of the evening, i.e. in the event of cancellation of the show being reasonably foreseeable, the Organizer and the on-site police chief may decide to delay (and then cancel) the opening of the gates for reasons of public safety.

2.16.- Ticket refund procedure in case of cancellation/suspension for bad weather

If the event has been completely canceled and does not start due to bad weather, the User must contact within 10 calendar days of the event being completely canceled to request a refund by emailing info@ticketsarenaverona.com. Failure to do so within this period may not be refunded. Only the nominal purchase price printed on the ticket will be refunded. 

If the event was partially canceled, i.e. the event started but had to be stopped later due to bad weather, no refund of the tickets to the spectator is foreseen by the Organizer. As compensation, a 50% discount code will be issued for the same number of tickets purchased by the affected User for a future purchase on our website for that year’s season. This must be requested by the affected User by emailing info@ticketsarenaverona.com within 10 calendar days of the event being partially canceled. After this period it will not be possible to request the discount code.

Exceptionally, the Organizer may offer users different discounts for reasons of suspension of the event. In these cases, we will send an email to each user offering alternatives.

2.17.- Complaints

For any claim, complaint or suggestion, the User may do so by using the contact form or by sending an email to info@ticketsarenaverona.com.

These general terms and conditions are governed by Spanish law. Any dispute that may arise in relation to the website or the activity carried out therein shall be submitted to the Courts and Tribunals of Madrid, the User expressly waiving any other jurisdiction to which he/she may be entitled.

2.18.- Condition of access and use of the ticket

  • Once purchased, the ticket cannot be returned or exchanged, nor can its price be refunded.

  • The organizer reserves the right to alter or modify the programme of the event, the date, the times or the performers announced, if circumstances so require and provided that such modification is justified by technical, unforeseen or force majeure reasons. Users will have the right to a total or partial refund of the amount paid for the tickets in the event that the show is suspended or substantially modified, unless the suspension or modification occurs once the show has begun and is due to force majeure. This is without prejudice to any claims that may be applicable in accordance with the applicable civil and commercial regulations.

  • The organizer reserves the right of admission. Persons behaving in a violent manner, who may cause disturbance to the public or who may alter the normal development of the event, will not be allowed to enter. It is forbidden to enter wearing clothes or symbols that incite violence, racism and xenophobia. The bearer of this ticket undertakes to comply with the requirements and security conditions of the venue. Any ticket that has been amended, damaged, torn or suspected of being counterfeit, which prevents the validation and control of access to the show or which has been acquired illegally, will authorize the organizer to deny access to the ticket holder.

  • The purchased ticket entitles the ticket holder to access the venue only once. If the ticket holder leaves the venue before or during the show or event, he/she will lose the right to re-enter the venue and enjoy the show.

  • Objects considered dangerous by the organizer or by the regulations in force will not be allowed to enter the venue. Attendees are subject to possible search in accordance with the law. It is the organizer’s responsibility to allow access to the venue once the show has started. The ticket must be kept in good condition until the end of the show.

Any complaint related to the performance, suspension, modification or cancellation of the event should be addressed to info@ticketsarenaverona.com.

2.19.- User’s obligation to receive e-mails, the tickets and important information

The user will be obliged to have their email address with which they registered and made their reservation fully functional. The COMPANY is not responsible for the user not being able to receive emails or receive their tickets because their email no longer exists, their inbox is full or they have any restriction that prevents the reception of tickets or any type of information from the COMPANY.

In addition, the user will be obliged to be contactable at all times by email until the time of the event, and the COMPANY may send any type of communication, new tickets or new information until the celebration of the event if the situation so requires.

2.20.- Last Minute Bookings.

Tickets for bookings made by the user on the day before and on the day of the event can be sent to the user’s email address up to 1 hour before the start of the event..

2.21.- About our service

The Platform is concierge service for the provision of services associated with selection, booking and delivery of tickets. It is not the official website of venues or organizers. All tickets are fully protected by our guarantee and they are official tickets. Prices may be below or above face value. Purchases cannot be refunded as tickets cannot be canceled. Tickets will be sent to the User’s email always with a maximum of 24 hours before the show.

Unless expressly stated otherwise, all contact with you will be made using the e-mail address you provided to us during the registration process.


3.1.- Compliance with applicable regulations

Your personal data is used by THE COMPANY that possesses them for their treatment, in accordance with the principles of protection of personal data established by the Organic Law 3/2018, of December 5, of Protection of Personal Data and guarantee of digital rights, Law 34/2002, of July 11, of information society services and electronic commerce and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, so that they are never transferred to third parties, while ensuring that the user’s personal data are used and processed correctly.

Likewise, the Platform informs that it complies with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce and will request the User’s consent for the processing of his/her email for commercial purposes at all times, in order to inform them, by any means, including e-mail, of products and services of the Platform.

The provision of data is compulsory for all that is required by legal and contractual obligations and, therefore, any refusal to provide them in whole or in part may result in the impossibility of providing the required services. The company processes user data on the basis of consent, i.e. by explicitly approving this privacy policy and in relation to the form and purposes described. Only the owner will have access to his/her data, and under no circumstances will this data be given, shared, transferred or sold to any third party.

If you do not authorize the processing of your data for the purpose indicated above, you may exercise your right to oppose the processing of your data under the terms and conditions provided below in the contact email info@ticketsarenaverona.com.

3.2.- Purpose of data processing

We inform you that the data will be processed through electronic and paper means for the following purposes:

  • User management (contracts, orders, shipments and invoices)

  • Compliance with legal obligations related to business operations

  • Provision of required services

  • Consulting activities

  • Preventive/commercial processing

  • Dispute management (contracts, orders, arrivals, invoices)

  • Internal control services (safety, productivity, quality of service)

  • Sending courtesy communications and/or promotional/information material

If you refuse to allow your personal data to be processed, you will not be able to use the service requested by you. Therefore, the confidentiality of the User’s personal data will always be respected and will only be used for the purpose of managing the services offered, dealing with any requests that may arise, carrying out administrative tasks, as well as sending technical, commercial or advertising information by electronic means.

3.3- Exercise of ARCO Rights: Access, Rectification, Cancellation and Opposition

In accordance with the European Regulation 679/2016 (RGPD) and the national legislation, those individuals who have provided their data through the Platform , may contact the owner of the same in order to exercise their rights of access, rectification, cancellation and opposition with respect to the data included in their files.

The interested party may exercise their ARCO rights at any time by virtue of Articles 15 and following of Regulation EU 2016/679, by sending a communication to the Platform with the reference “Data Protection”, specifying their data, accrediting their identity and the reasons for their request to the following e-mail address: info@ticketsarenaverona.com.

3.4.- Retention period

The data required for contractual and accounting purposes are kept for the time necessary to carry out the business and accounting relationship. The data of those who do not purchase or use products/services, even if they have had previous contact with the company’s representatives, will be immediately deleted or processed in an anonymous form, if their retention is not otherwise justified, unless the informed consent of the data subjects has been validly acquired in connection with a subsequent commercial promotion or market research activity. The data will be processed during the development of the existing business relationship and for the next ten years from the date of acquisition of the relationship.

3.5.- Cookie policy

A “cookie” is a text file stored on the user’s computer when the user accesses a website for the purpose of providing information each time the user returns to the same site.

It is a reminder of the website visited. With the cookie, the web server sends information to the user’s browser (Internet Explorer, Mozilla Firefox, Google Chrome, etc.) stored on the user’s computer, and will be read and updated each time the user returns to the site. This allows the website to automatically adapt to the user. While browsing, the user may also receive cookies from different sites (third-party cookies) on his or her terminal, set directly by the operators of those websites and used for the purposes and in the manner defined by them.

Depending on their duration, they are distinguished into session cookies (i.e. temporary cookies and are automatically deleted from the terminal at the end of the browsing session by closing the browser) and persistent cookies (i.e. those that remain stored in the terminal until they expire or are deleted by the user). Depending on the function and purpose of use, cookies can be divided into technical cookies and profile cookies.

The Platform on its own account or that of a third party contracted to provide measurement services, may use cookies when the user navigates the website. Cookies are files sent to the browser by means of a web service with the aim of recording the user’s activities during their time on the site.

The cookies used are only associated with an anonymous user and his/her computer, and do not themselves provide the user’s personal data.

Through the use of cookies it is possible that the server where the website is located recognizes the web browser used by the user in order to make navigation easier. They are also used to measure the audience and traffic parameters, control the process and number of entries.

The user has the possibility of configuring their browser to be warned of the reception of cookies and to prevent their installation on their computer. Please consult your browser’s instructions and manuals for more information.

To use the website it is not necessary that the user allows the installation of cookies sent to the website, or the third party acting on its behalf, without prejudice to the fact that it is necessary for the user to initiate such a session in each of the services whose provision requires prior registration.

In any case, the cookies have a temporary nature with the sole purpose of making their subsequent transmission more efficient. Under no circumstances will cookies be used to collect personal information.

The Platform uses various types of cookies (technical, analytical and social) solely for the purpose of improving the user’s navigation on the website, without any type of advertising or similar purpose, for the analysis and compilation of statistics on the user’s navigation on the website, as well as for sharing content on social networks.

The acceptance of this privacy policy implies that the user has been informed in a clear and complete way about the use of storage and recovery devices of data (cookies) as well as that elabogadodigital.com has the consent of the user for the use of the same ones as it is established in the article 22 of the Law 34/2002, of July 11, of Services of the Society of the Information and Electronic Trade.

The use of these cookies requires the prior acquisition of the user’s free informed consent under Article 7 of EU Regulation 2016/679. Third-party cookies It can also happen that a website contains cookies from other sites and content in various elements hosted on the website itself, such as banner ads, images, videos, maps or specific links to websites from other domains that reside on servers other than the one where the requested page is located.

The main functions of the cookies installed by the Platform are technical, they are used to constantly improve the Service, for authentication, for statistical purposes, such as counting visits to the site. Therefore, the use of cookies is strictly aimed at facilitating server functions while browsing the Service.

The Platform also allows the sending of the following third-party cookies. These cookies are not tools of our own, for more information, you can access the information and ways to acquire the consent of third parties by clicking on the links provided.

To improve the website and understand which parts or elements are most appreciated by users, Google Analytics’ third party cookies are used as an anonymous, aggregated analysis tool. These cookies are not own tools, for more information, therefore, you can consult the information provided by Google.

The website pages incorporate some Facebook and Google Plus widgets and sharing buttons, to allow users to share website content in their social channels, and interact with our channels. These cookies are not our own tools, but are created respectively by Facebook and Google when the respective widget or share button is used. For more information, please visit the following information pages: Facebook and Google.

Some web pages incorporate YouTube video content into them. When you visit a page that contains a video or click to view the video, YouTube cookies may be returned. These cookies are not tools that we have. For more information, please visit the Google information page.

The website may use Facebook Ads programs operated by Facebook Inc., Google Adwords and Google Remarketing technology operated by Google Inc. Facebook ADS and AdWords conversion tracking functionality also uses cookies to help us track sales and other conversions.

Users can manage their cookie preferences through the functions present in common browsers that allow them to delete/delete cookies (all or some) or change the settings of the browser itself in order to block the sending of cookies or limit it to specific sites (as opposed to others). It is therefore possible to refuse the use of cookies, following the deactivation procedure provided by your browser.

The Platform site also incorporates plugins and/or commands for social networks, in order to allow the easy exchange of content on your favorite social networks. These plugins are programmed not to set cookies at the access to the site, in order to safeguard the privacy of the users. If necessary, cookies are set, if provided by the social networks, only when the user makes effective and voluntary use of the Plugin. Please note that if the user navigates by logging in to the social network, he has already given his consent to the use of cookies transmitted through this site at the time of registration to the social network.

The collection and use of information obtained through the Plugin is regulated by the respective privacy policies of the social networks, to which reference is made.

The Platform reserves the right to modify its Privacy Policy, according to its own criteria, motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency, so the User is invited to consult this page periodically.

3.6.- Minors

The Platform is not intended for minors. The owner of the website declines any responsibility for failure to comply with this requirement.

3.7.- Treatment manager

The person responsible for the data file is: Mister Bowfy S.L., located in calle Bravo Murillo 48, 28003, Madrid (Spain) Mail: info@ticketsarenaverona.com.

3.8.- Linking policy

Persons or entities that intend to make or make a hyperlink from a web page of another Internet portal to the the Platform website must submit to the following conditions:

  • The total or partial reproduction of any of the services or contents of the website is not allowed without the previous express authorization of the Platform.

  • No deep-links or IMG or image links or frames will be established with the website of the Platform without its prior express authorization.

  • No false, inaccurate or incorrect on the website of the Platform, nor on the services or contents of the same. Except for those signs that are part of the hyperlink, the web page in which it is established will not contain any mark, commercial name, label of establishment, denomination, logo, slogan or other distinguishing signs pertaining to the Platform, unless express authorization of this one.

  • The establishment of the hyperlink will not imply the existence of relations between the Platform and the owner of the web page or portal from which it is carried out, nor the knowledge and acceptance of the Platform of the services and contents offered in said web page or portal.

  • The Platform will not be responsible for the contents or services made available to the public on the web page or portal from which the hyperlink is made, nor for the information and statements included in them.

The Platform may make available to the user connections and links to other websites managed and controlled by third parties. These links have the exclusive function of facilitating users to search for information, content and services on the Internet, without in any case being considered a suggestion, recommendation or invitation to visit them.

The Platform does not assume any type of responsibility, not even indirectly or subsidiarily, for damages of any kind that could be derived from the access, maintenance, use, quality, legality, reliability and usefulness of the contents, information, communications, opinions, statements, products and services existing or offered in the websites not managed by the Platform and that are accessible through the Platform.

3.9.- Intellectual and industrial property

The Platform by itself or as a transferee, is the owner of all rights over the software of the digital publication as well as the intellectual and industrial property rights of its website, and of the elements contained therein (by way of illustration, images, sound, audio, video, software or texts; brands or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by the Platform. All rights reserved.

Any use not previously authorized by the Platform, will be considered a serious breach of the author’s intellectual or industrial property rights. It is expressly forbidden to reproduce, distribute and publicly communicate, including making available, all or part of the contents of this website, for commercial purposes, in any format and by any technical means, without the authorisation of the Platform. The User undertakes to respect the Intellectual and Industrial Property rights owned by the Platform.

All the products and services that are not property of the Platform are registered trademarks of their respective owners and are recognized as such by our company.

The contents of this site are subject to careful review and regular verification. However, no guarantee is given for the completeness, topicality and correctness of the data on this website. All data is therefore subject to error and change. The user assumes all responsibility for access to and use of this site and all its contents. References to other internet pages are a characteristic element of the www environment. The contents of all pages referred to here are not a component part of this page. Any guarantee or liability for contents or substantial changes on the referred pages is explicitly excluded. The use, in particular the reproduction, distribution and sale of the contents of this site for commercial purposes is prohibited.

3.10.- Exclusion of guarantees and responsibility

The Platform is not responsible, in any case, for the damages of any nature that could be caused, by way of example: by errors or omissions in the contents, by lack of availability of the website – which will periodically stop for technical maintenance – as well as by the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid this.

Neither will the company be held responsible for any damages that may occur due to faults or poor configuration of the software installed on the Internet user’s computer. Any responsibility for any technical incident or failure that occurs when the user connects to the Internet is excluded. Likewise, no guarantee is given that there will be no interruptions or errors in access to the website.

Likewise, the Platform reserves the right to update, modify or eliminate the information contained on its website, as well as the configuration or presentation of the same, at any time without assuming any responsibility for it. Also the Platform reserves the right to deny or withdraw access to the portal and / or services offered without prior notice, at its own request or that of a third party, to those users who do not comply with the Terms and Conditions.

The Platform may at any time modify the conditions determined here, being duly published as they appear here. The validity of these conditions will depend on their exposure and will remain in force until they are modified by other duly published conditions.

3.11.- Security Measures

The Platform will pursue the breach of these conditions as well as any misuse of its website exercising all civil and criminal actions that may fall under the law.

The Platform informs you that it has implemented the necessary technical and organizational security measures to guarantee the security of your personal data and to avoid its alteration, loss and unauthorized processing and/or access, taking into account the state of the technology, the nature of the data stored and the risks to which it is exposed, whether these risks are caused by human action or by the physical or natural environment. All this in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

Likewise, the Platform has established additional measures in order to reinforce the confidentiality and integrity of the information in its organization, maintaining continuous supervision, control and evaluation of the processes to ensure the respect of the privacy of the data.

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