Terms & Conditions
1. LEGAL NOTICE
1.1.- In compliance with the duty of information contained in Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, this website and domain (ticketsarenaverona.com) is owned by M.B SL:
- NIF: ESB88212475
- Registered address: Calle de las Rosas 12, 28219, El Escorial – Madrid (Spain).
- Registered in the Mercantile Registry of Madrid: Volume 38335, Sheet 71, Section 1, Inscription 2, Page M-6820067.
- Contact us:
- E-mail address: firstname.lastname@example.org
- Contact form
1.2.- The use of this web page attributes the condition of User to whoever does it and implies the acceptance of all the conditions included in this Legal Notice and in the General Conditions, assuming the User the responsibility of the use of the web. The User must read these conditions each time he or she accesses this website, as they may be modified in the future. Some aspects of this website, due to their speciality, may be subject to particular conditions or rules that may replace, complete or modify this Legal Notice, and therefore must also be accepted by the User who uses or accesses them.
1.3.- All the contents of this Website (text, photographs, graphics, images, technology, software, links, audiovisual or sound content, graphic design, source code, etc.), as well as trademarks and other distinctive signs are the property of MB or third parties, and the User does not acquire any rights over them by the mere use of this Website. The User must refrain from: a) reproducing, copying, distributing, making available to third parties, publicly communicating, transforming or modifying the contents of this Website, except in the cases contemplated by law or expressly authorized by MB or by the owner of such rights; b) reproducing or copying for private use the software, images, videos or databases existing on this Website, as well as publicly communicating them or making them available to third parties when this entails their reproduction; c) extracting or reusing the contents of this Website.
1.4.- MB is not responsible for controlling that this website does not contain malicious software or any other harmful computer element. It is the responsibility of the User, in any case, to have adequate tools for the detection and disinfection of these elements. Accordingly, MB is not responsible for any damage to computer equipment during access to this website. Likewise, MB shall not be responsible for damages caused to Users when such damages are due to failures or disconnections in telecommunications networks that interrupt the service of this Website.
1.5.- The User agrees to make proper use of this Website in accordance with the Law, this Legal Notice and other conditions, regulations, rules and instructions that may be applicable. The User will be liable to MB and to third parties for any damages or losses that may be caused by non-compliance with these obligations.
1.6.- This Legal Notice is governed in its entirety by Spanish legislation. For the resolution of any conflict regarding the interpretation or application of this Legal Notice, the User expressly submits to the jurisdiction of the courts of Madrid (Spain).
1.7.- Being a user of the website www.ticketsarenaverona.com implies that you acknowledge having read and accepted the Legal Notice, the General Conditions of Purchase and all the legal regulations applicable to this matter. If for any reason you do not agree with these conditions do not continue to use this website.
2. CONTRACT CONDITIONS (BUYING)
Before making a purchase, please read the following conditions carefully:
2.1.- Previous information
These General Purchase Conditions will regulate the commercial relationship that arises between MB and the User when contracting through the website www.ticketsarenaverona.com. The purchase of tickets through the website will imply the express acceptance by the User of these conditions.
MB reserves the right to make any changes it deems appropriate, without prior notice, to the General Terms and Conditions. Such modifications may be made, by any legally admissible means, and will be binding for as long as they are published on the Website and until they are validly modified by subsequent modifications.
By purchasing tickets at www.ticketsarenaverona.com, the User expressly declares to know, understand and accept the General Conditions. In the same way, the user declares to be of legal age and to have the legal capacity to act necessary to access the website www.ticketsarenaverona.com and to contract through it. The User is responsible for treating the identity and password obtained in the registration as a User confidentially and responsibly, and may not assign them to another person.
These conditions must be read and approved in all their parts before the registration is completed. Registration is a condition for the purchase of tickets via the website www.ticketsarenaverona.com or via a form. To register you must provide the necessary personal data through a form, which must be completed in all its parts. After registration, the system sends an e-mail to the customer with information related to the username and password. Once registered, you have access to the following functions:
- Modification of personal data;
- Purchase of tickets;
- Control and verification of purchases made;
- Downloading of tickets already purchased.
In compliance with current regulations and, in particular, Law 34/2002 on information society services and electronic commerce, www.ticketsarenaverona.com offers information on all available tickets, their characteristics and prices. However, www.ticketsarenaverona.com reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing the content of the same. In this way, the products offered at any time by the website www.ticketsarenaverona.com will be governed by the General Conditions in force in each case. Likewise, the company will have the power to stop offering the sales services, without prior notice and at any time.
2.4.- Assignment of seats
Tickets are available in packages of different quantities in relation to the number of seats. In the case of buying several seats, they will always be next to each other. All seats are allocated according to the best option within the chosen area and sector. If at least two contiguous seats are not available in that category, the customer will be notified and advised of viable alternatives.
For some events where it is not possible to check the availability of tickets in real time by the Organizer, www.ticketsarenaverona.com may not have the availability of tickets shown on the website. In this case, if there is no availability of tickets, the customer will be contacted within 48 hours and will be reimbursed for the total amount paid. If it is not possible to obtain the places for organizational and technical reasons, www.ticketsarenaverona.com will make a full refund of the reservation. In case of availability in a higher category (upgrade), the User will be assigned to that category without previous notice. A higher category is understood to mean: if the User has reserved a non-numbered grade, he will be assigned a numbered grade, poltrona or poltronissima; if the User has reserved a numbered grade, he will be assigned a poltrona or poltronissima; and if the User has reserved a poltrona, he will be assigned a poltronissima.
Transparency and security are the maxims of www.ticketsarenaverona.com. Each ticket reservation will have its final price indicated, including in the same tax, reservation, service and management or any other applicable expense. Any surcharge will be explicitly highlighted in the transaction before concluding the payment of each purchase. The prices indicated on the screen will be those in force at any given time, except in the case of a typographical error. The tickets are distributed in four categories:
- Poltronissima: located in the stalls, these are the seats closest to the stage.
- Poltrona: located in the stalls, they are the seats further back.
- Gradinata Numerata: located in the first ring of the theatre.
- Gradinata Non Numerata: located in the second ring of the theatre, they are free seats (there is no reserved seat). It is recommended to go some time before the event if this category is purchased.
The map of the Arena di Verona, according to its categories mentioned above is:
Taking into account the different ticket categories, the final prices vary according to the show, although they may be updated according to supply and demand.
2.7.- Method of payment
Once you have selected the tickets for the event and the sector, you can proceed with the payment transaction. The purchase can be made by credit or debit card or Paypal. At the end of the payment transaction, an e-mail is sent with the relative receipt containing the purchase number and the booking confirmation.
2.8.- Shipping and return policies
2.8.1.- Shipping and delivery of tickets
Whenever possible, tickets will be sent in PDF – eTicket – print@home format to the email of the User with whom the reservation was made. In general, tickets will be sent 48 hours after the purchase. However, www.ticketsarenaverona.com reserves the possibility of delivering the tickets up to 24 hours before the start of the event, always for exceptional reasons and which will be communicated to the buyer.
Once the order is made, the user will receive their tickets at their email address with which they registered. You can also download them from your account by accessing it with your email and password.
Every purchase has an identification number, which will be your purchase number. All the User has to do is print their tickets, show them at the event door and… enjoy the show!
2.8.2.- Return, refund, cancellation of the reservation and right of withdrawal
There is no possibility of return, refund, exchange, or modification of the tickets once they have been paid and sent. Tickets to events are exempt from the right of withdrawal: as provided for in Article 103 of Law 3/2014, of 27 March amending the consolidated text of the General Law for the Defense of Consumers and Users, “supplies of services or goods made according to consumer specifications or clearly customized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal”. Therefore, the return and refund of purchased tickets is substantially excluded.
The website ticketsarenaverona.com assumes no responsibility for costs and damages arising directly or indirectly or related to the order that cannot be serviced or completed (such as hotel cancellation costs or flights) by the company.
2.9.- Venue changes, date changes and program changes, cancellation or postponement event. Conditions for Covid-19.
Given the current circumstances with the massive postponement and cancellation of events on the occasion of Covid-19, the following eventualities are explained in detail:
2.9.1.- If the start or end time of an event is changed and yet the event takes place on the same day, the User is not entitled to obtain a replacement ticket or receive a refund.
2.9.2.- In case of changes in the schedule of an event, the User is not entitled to change his ticket or be refunded.
2.9.3.- In case of a change of venue, this is in no case a reason for the return or exchange of the tickets and is the sole responsibility of the organizer.
2.9.4.- In case the organizer cancels an event, the User must request a refund via mail email@example.com. The website ticketsarenaverona.com acts as an intermediary, so it is not responsible for any change and / or cancellation of shows by the organizer. Therefore, any complaint should be addressed to the event organizer. Administrative expenses, management expenses, agency expenses and additional expenses or commissions of our website and service are excluded from refund. The refund will be made in the times and in the form decided by the organizer. In case of cancellation of the event for reasons that do not depend on www.ticketsarenaverona.com, the consequent refund of the tickets purchased, in accordance with the law, will be made within 10 days of the official communication of the beginning of the refund by the organizer of the event. The right to refund refers only to the nominal price (face value); it is not possible to obtain a refund for any accessory service (shipping, agency fees and management or administration fees).
2.9.5.- In case the organizer postpones an event, the tickets will remain valid for the new date, not being able to request ticketsarenaverona.com to refund the tickets. If it is necessary to issue new tickets for the new date, this management will be done by our website so the User will not have to carry out any management.
2.9.6.- If a user cannot attend the event for testing positive for Covid-19, have another illness or death, you cannot request a refund for tickets from our website or company.
2.9.7.- In the above cases, ticketsarenaverona.com could study the possibility of changing the tickets for other dates, always at the discretion of our company.
Ticketsarenaverona.com is not responsible for informing about the eventual cancellation, postponement or relocation of the events, however it will inform as much as possible about these eventualities. In any case, ticketsarenaverona.com does not assume any responsibility for costs of transport, lodging and similar derived or caused directly or indirectly by the cancellation, postponement or relocation of events, nor of any claim, damage, indemnification, loss or expense derived from the cancellation, postponement or change of the event.
For any claim, complaint or suggestion, the User may do so by using the contact form or by sending an email to firstname.lastname@example.org.
These general conditions are governed by Spanish law. Any dispute that may arise in relation to the website or the activity carried out therein shall be submitted to the Courts and Tribunals of Madrid, the User expressly waiving any other jurisdiction that may correspond to him/her.
2.11.- Condition of access and use of the entrance
- Once purchased, the ticket cannot be returned or exchanged, nor can its amount be refunded.
- The Arena di Verona (the organizer) reserves the right to alter or modify the program of the event, the date, the times or the interpreters announced, if the circumstances so require and provided that such modification is justified by technical, unforeseen or force majeure reasons. Users will be entitled to a total or partial refund of the amount paid for the tickets in the event that the show is suspended or substantially modified, unless the suspension or modification occurs after the show has begun and is due to force majeure. All of this is without prejudice to any claims that may be made in accordance with applicable civil and commercial regulations.
- The organizer reserves the right of admission. Those persons who behave in a violent manner, which may cause discomfort to the public or alter the normal course of the event, will not be allowed entry. It is forbidden to enter wearing clothes or symbols that incite violence, racism and xenophobia. The bearer of this ticket undertakes to comply with the requirements and safety conditions of the venue.
- Any amended, damaged, broken or suspected counterfeit ticket that prevents validation and control of access to the show or illegally acquired will authorize the organizer to deprive the bearer of access.
- The purchased ticket gives the right to access the venue of the show only once. If the ticket holder leaves the premises before or during the show or event, he will lose his right to re-enter the premises and enjoy the show.
- Objects considered dangerous by the organizer or by the regulations in force will not be allowed to enter the venue. Attendees are subject to possible searches according to the law.
- It is the organiser’s responsibility to allow access to the venue once the show has started.
- The ticket must be kept in good condition until the end of the show.
- Any claim related to the performance, suspension, modification or cancellation of the event should be addressed to email@example.com.
2.12.- About our service
Ticketsarenaverona.com is concierge service for the provision of services associated with selection, booking and delivery of tickets. It is not the official website of Arena di Verona.
3.1.- Compliance with applicable regulations
Your personal data is used by www.ticketsarenaverona.com that possesses them for their treatment, in accordance with the principles of protection of personal data established by the Organic Law 3/2018, of December 5, of Protection of Personal Data and guarantee of digital rights, Law 34/2002, of July 11, of information society services and electronic commerce and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, so that they are never transferred to third parties, while ensuring that the user’s personal data are used and processed correctly.
Likewise, www.ticketsarenaverona.com informs that it complies with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce and will request the User’s consent for the processing of his/her e-mail for commercial purposes at all times, in order to inform them, by any means, including e-mail, of products and services of www.ticketsarenaverona.com.
If you do not authorize the processing of your data for the purpose indicated above, you may exercise your right to oppose the processing of your data under the terms and conditions provided below in the contact email firstname.lastname@example.org.
3.2.- Purpose of data processing
We inform you that the data will be processed through electronic and paper means for the following purposes:
- Customer management (contracts, orders, shipments and invoices)
- Compliance with legal obligations related to business operations
- Provision of required services
- Consulting activities
- Preventive/commercial processing
- Dispute management (contracts, orders, arrivals, invoices)
- Internal control services (safety, productivity, quality of service)
- Sending courtesy communications and/or promotional/information material
If you refuse to allow your personal data to be processed, you will not be able to use the service requested by you. Therefore, the confidentiality of the User’s personal data will always be respected and will only be used for the purpose of managing the services offered, dealing with any requests that may arise, carrying out administrative tasks, as well as sending technical, commercial or advertising information by electronic means.
3.3.- Exercise of ARCO Rights: Access, Rectification, Cancellation and Opposition
In accordance with the European Regulation 679/2016 (RGPD) and the national legislation, those individuals who have provided their data through the website www.ticketsarenaverona.com , may contact the owner of the same in order to exercise their rights of access, rectification, cancellation and opposition with respect to the data included in their files.
The interested party may exercise their ARCO rights at any time by virtue of Articles 15 and following of Regulation EU 2016/679, by sending a communication to www.ticketsarenaverona.com with the reference “Data Protection”, specifying their data, accrediting their identity and the reasons for their request to the following e-mail address: email@example.com.
3.4.- Retention period
The data required for contractual and accounting purposes are kept for the time necessary to carry out the business and accounting relationship. The data of those who do not purchase or use products/services, even if they have had previous contact with the company’s representatives, will be immediately deleted or processed in an anonymous form, if their retention is not otherwise justified, unless the informed consent of the data subjects has been validly acquired in connection with a subsequent commercial promotion or market research activity. The data will be processed during the development of the existing business relationship and for the next ten years from the date of acquisition of the relationship.
A “cookie” is a text file stored on the user’s computer when the user accesses a website for the purpose of providing information each time the user returns to the same site.
It is a reminder of the website visited. With the cookie, the web server sends information to the user’s browser (Internet Explorer, Mozilla Firefox, Google Chrome, etc.) stored on the user’s computer, and will be read and updated each time the user returns to the site. This allows the website to automatically adapt to the user. While browsing, the user may also receive cookies from different sites (third-party cookies) on his or her terminal, set directly by the operators of those websites and used for the purposes and in the manner defined by them.
Depending on their duration, they are distinguished into session cookies (i.e. temporary cookies and are automatically deleted from the terminal at the end of the browsing session by closing the browser) and persistent cookies (i.e. those that remain stored in the terminal until they expire or are deleted by the user). Depending on the function and purpose of use, cookies can be divided into technical cookies and profile cookies.
The cookies used are only associated with an anonymous user and his/her computer, and do not themselves provide the user’s personal data.
The user has the possibility of configuring their browser to be warned of the reception of cookies and to prevent their installation on their computer. Please consult your browser’s instructions and manuals for more information.
To use the website it is not necessary that the user allows the installation of cookies sent to the website, or the third party acting on its behalf, without prejudice to the fact that it is necessary for the user to initiate such a session in each of the services whose provision requires prior registration.
In any case, the cookies have a temporary nature with the sole purpose of making their subsequent transmission more efficient. Under no circumstances will cookies be used to collect personal information.
www.ticketsarenaverona.com uses various types of cookies (technical, analytical and social) solely for the purpose of improving the user’s navigation on the website, without any type of advertising or similar purpose, for the analysis and compilation of statistics on the user’s navigation on the website, as well as for sharing content on social networks.
The use of these cookies requires the prior acquisition of the user’s free informed consent under Article 7 of EU Regulation 2016/679. Third-party cookies It can also happen that a website contains cookies from other sites and content in various elements hosted on the website itself, such as banner ads, images, videos, maps or specific links to websites from other domains that reside on servers other than the one where the requested page is located.
The site also allows the sending of the following third-party cookies. These cookies are not tools of our own, for more information, you can access the information and ways to acquire the consent of third parties by clicking on the links provided.
To improve the website and understand which parts or elements are most appreciated by users, Google Analytics’ third party cookies are used as an anonymous, aggregated analysis tool. These cookies are not own tools, for more information, therefore, you can consult the information provided by Google.
The website pages incorporate some Facebook and Google Plus widgets and sharing buttons, to allow users to share website content in their social channels, and interact with our channels. These cookies are not our own tools, but are created respectively by Facebook and Google when the respective widget or share button is used. For more information, please visit the following information pages: Facebook and Google.
Some web pages incorporate YouTube video content into them. When you visit a page that contains a video or click to view the video, YouTube cookies may be returned. These cookies are not tools that we have. For more information, please visit the Google information page.
Users can manage their cookie preferences through the functions present in common browsers that allow them to delete/delete cookies (all or some) or change the settings of the browser itself in order to block the sending of cookies or limit it to specific sites (as opposed to others).
The www.ticketsarenaverona.com website is not intended for minors. The owner of the website declines any responsibility for failure to comply with this requirement.
3.7.- Treatment manager
The person responsible for the data file is: MB SL, located in Calle de las Rosas, 28280, El Escorial – Madrid (Spain) Mail: firstname.lastname@example.org
3.8.- Linking policy
Persons or entities that intend to make or make a hyperlink from a web page of another Internet portal to the www.ticketsarenaverona.com website must submit to the following conditions:
- The total or partial reproduction of any of the services or contents of the website is not allowed without the previous express authorization of ticketsarenaverona.com.
- No deep-links or IMG or image links or frames will be established with the website of www.ticketsarenaverona.com without its prior express authorization.
- No false, inaccurate or incorrect on the website of ticketsarenaverona.com, nor on the services or contents of the same. Except for those signs that are part of the hyperlink, the web page in which it is established will not contain any mark, commercial name, label of establishment, denomination, logo, slogan or other distinguishing signs pertaining to www.ticketsarenaverona.com, unless express authorization of this one.
- The establishment of the hyperlink will not imply the existence of relations between www.ticketsarenaverona.com and the owner of the web page or portal from which it is carried out, nor the knowledge and acceptance of www.ticketsarenaverona.com of the services and contents offered in said web page or portal.
- www.ticketsarenaverona.com will not be responsible for the contents or services made available to the public on the web page or portal from which the hyperlink is made, nor for the information and statements included in them.
The website of www.ticketsarenaverona.com may make available to the user connections and links to other websites managed and controlled by third parties. These links have the exclusive function of facilitating users to search for information, content and services on the Internet, without in any case be considered a suggestion, recommendation or invitation to visit them.
www.ticketsarenaverona.com does not assume any type of responsibility, not even indirectly or subsidiarily, for damages of any kind that could be derived from the access, maintenance, use, quality, legality, reliability and usefulness of the contents, information, communications, opinions, statements, products and services existing or offered in the websites not managed by www.ticketsarenaverona.com and that are accessible through www.ticketsarenaverona.com.
3.9.- Intellectual and industrial property
www.ticketsarenaverona.com by itself or as a transferee, is the owner of all rights over the software of the digital publication as well as the intellectual and industrial property rights of its website, and of the elements contained therein (by way of illustration, images, sound, audio, video, software or texts; brands or logos, colour combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by www.ticketsarenaverona.com. All rights reserved.
Any use not previously authorised by www.ticketsarenaverona.com, will be considered a serious breach of the author’s intellectual or industrial property rights. It is expressly forbidden to reproduce, distribute and publicly communicate, including making available, all or part of the contents of this website, for commercial purposes, in any format and by any technical means, without the authorisation of www.ticketsarenaverona.com. The User undertakes to respect the Intellectual and Industrial Property rights owned by www.ticketsarenaverona.com.
All the products and services that are not property of www.ticketsarenaverona.com are registered trademarks of their respective owners and are recognized as such by our company.
The contents of this site are subject to careful review and regular verification. However, no guarantee is given for the completeness, topicality and correctness of the data on this website. All data are therefore subject to error and change. The user assumes all responsibility for access to and use of this site and all its contents. References to other internet pages are a characteristic element of the www environment. The contents of all pages referred to here are not a component part of this page. Any guarantee or liability for contents or substantial changes on the referred pages is explicitly excluded. The use, in particular the reproduction, distribution and sale of the contents of this site for commercial purposes is prohibited.
3.10.- Exclusion of guarantees and responsibility
www.ticketsarenaverona.com is not responsible, in any case, for the damages of any nature that could be caused, by way of example: by errors or omissions in the contents, by lack of availability of the website – which will periodically stop for technical maintenance – as well as by the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid this.
Neither will the company be held responsible for any damages that may occur due to faults or poor configuration of the software installed on the Internet user’s computer. Any responsibility for any technical incident or failure that occurs when the user connects to the Internet is excluded. Likewise, no guarantee is given that there will be no interruptions or errors in access to the website.
Likewise, www.ticketsarenaverona.com reserves the right to update, modify or eliminate the information contained on its website, as well as the configuration or presentation of the same, at any time without assuming any responsibility for it. Also www.ticketsarenaverona.com reserves the right to deny or withdraw access to the portal and / or services offered without prior notice, at its own request or that of a third party, to those users who do not comply with the Terms and Conditions.
www.ticketsarenaverona.com may at any time modify the conditions determined here, being duly published as they appear here. The validity of these conditions will depend on their exposure and will remain in force until they are modified by other duly published conditions.
3.11.- Security Measures
www.ticketsarenaverona.com will pursue the breach of these conditions as well as any misuse of its website exercising all civil and criminal actions that may fall under the law.
www.ticketsarenaverona.com informs you that it has implemented the necessary technical and organisational security measures to guarantee the security of your personal data and to avoid its alteration, loss and unauthorised processing and/or access, taking into account the state of the technology, the nature of the data stored and the risks to which it is exposed, whether these risks are caused by human action or by the physical or natural environment. All this in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
Likewise, www.ticketsarenaverona.com has established additional measures in order to reinforce the confidentiality and integrity of the information in its organization, maintaining continuous supervision, control and evaluation of the processes to ensure the respect of the privacy of the data.